Spoki
AI-Powered WhatsApp CEM for E-commerce
What is Spoki?
Spoki is an AI-powered Customer Experience Management (CEM) platform built on the official WhatsApp Business API, designed specifically for e-commerce. Used by 4,500+ businesses across 120 countries, it processes 15.3M+ messages monthly with 98% open rates and delivers an average 23x ROI. Its strengths are deep Shopify/WooCommerce integration, visual automation builder, abandoned cart recovery (41% recovery rate), AI sales agents and Voice AI. Compared to DayDaySend: Spoki is more e-commerce focused with stronger cart recovery and store integrations, but has smaller scale and brand recognition. DayDaySend offers broader channel coverage and is better suited for B2B/trade businesses beyond pure e-commerce.
Pros
- Best-in-class e-commerce focus with cart recovery automation
- Transparent pricing and permanent free tier
- 98% open rate, 23x average ROI for customers
- Official Meta Tech Partner
- AI semantic intelligence (intent, sentiment, entity extraction)
Cons
- Smaller platform than WATI or Respond.io
- Primarily e-commerce focused — less suited for B2B/trade
- Brand recognition is weaker outside Europe
- Some advanced CRM features still maturing
Compare with Alternatives
| Feature | Spoki | Marketing Strategy Generator | CUSTOMERS.new | Leap |
|---|---|---|---|---|
| Rating | 4.5 | 4.2 | 4.2 | 4.5 |
| Pricing | Freemium; Paid from €49/mo | Free | Freemium | Free |
| Starting From | — | Free | Free / Paid | Free |
| API | — | — | — | — |
| Free Tier | — | — | — | — |
| Mobile App | — | — | — | — |
Who is it for
Shopify store owners
Automatically recover 41% of abandoned carts via personalized WhatsApp sequences with product links
E-commerce marketers
Send broadcast campaigns with 98% open rates — 5x better than email marketing
Online retailers
AI agent handles product questions, recommends items and closes sales in chat 24/7
D2C brands
Combine WhatsApp + Voice AI for post-purchase engagement, reviews and repeat sales